Welcome to our client review and feedback page! We want to thank you for taking a few moments to share with us your experience with Visions. We truly appreciate hearing client reviews!

Your love story is more than just another proposal or wedding to us. It is a result of hard work, planning, and getting to know a brand new story of love. By letting us be part of your day, you let us work our dream job. Visions was born on a fascination with the wedding industry and a love for planning. We feel blessed and honored to be part of bringing stories to life. These are the same stories that will last a lifetime. Client reviews allow us to hear just how well we played our part in your story!

Our goal at Visions is to constantly be approving our proposal planning services. The proposal planning, wedding planning to the all-around support is part of who we are. Our goal is to be part of your love story offering all the support and assistance that you need. We have broken down the client reviews into different categories. This allows us to see how we did from the first phone call to the final results.

The client reviews and feedback allow us to see the all-around experience. From here, we can adapt and cater our services in a way that helps all different clients. Each submission gives us a look into the service we are giving. We appreciate hearing your feedback and knowing our contribution to your special day. We sincerely thank you for sharing such a special time with us. It is so appreciated and we can’t wait to hear your feedback!

Name *

Date of Event *

Phone Etiquette

Sincere greeting and proper introduction * Fair Good Very Good Excellent N/A

Tone of voice and enthusiasm * Fair Good Very Good Excellent N/A

Communication comfortable and easy * Fair Good Very Good Excellent N/A

Return of calls in a timely manner * Fair Good Very Good Excellent N/A

Appointment scheduling convenient * Fair Good Very Good Excellent N/A

Sincere conclusion and length of call efficient * Fair Good Very Good Excellent N/A

Email Correspondence

Information provided was easy to read * Fair Good Very Good Excellent N/A

Written confirmation of verbal discussion helpful * Fair Good Very Good Excellent N/A

Corresponds in a timely manner * Fair Good Very Good Excellent N/A

Effective communication to all vendors and client * Fair Good Very Good Excellent N/A

Meetings/Presentations

Prompt for meetings * Fair Good Very Good Excellent N/A

Meetings informative * Fair Good Very Good Excellent N/A

Meeting times scheduled in a timely manner * Fair Good Very Good Excellent N/A

Agenda of meeting explained * Fair Good Very Good Excellent N/A

Met within scheduled time alloted * Fair Good Very Good Excellent N/A

Dressed appropriately for meetings * Fair Good Very Good Excellent N/A

Coordinator and staff competencies

Displayed professional coordination * Fair Good Very Good Excellent N/A

Planning & researches resources with ease * Fair Good Very Good Excellent N/A

Knowledge of traditions, trends and etiquette * Fair Good Very Good Excellent N/A

Organizational skills demonstrated * Fair Good Very Good Excellent N/A

Follows through with details * Fair Good Very Good Excellent N/A

Appearance & dressed appropriately for occasion * Fair Good Very Good Excellent N/A

Customer Service

Service oriented and accommodating * Fair Good Very Good Excellent N/A

Respond time for any request in a timely manner * Fair Good Very Good Excellent N/A

Listened closely to my concerns * Fair Good Very Good Excellent N/A

Responded appropriately to my concerns * Fair Good Very Good Excellent N/A

Teamwork and Overall Energy * Fair Good Very Good Excellent N/A

Overall Customer Service Experience for coordinator * Fair Good Very Good Excellent N/A

Timeline

Timeliness of service and on­track with schedule * Fair Good Very Good Excellent N/A

Speed and sense of urgency for completion * Fair Good Very Good Excellent N/A

Follow(s) up with client to assess timeline * Fair Good Very Good Excellent N/A

Makes appropriate changes to timeline as it applies to the location, layout and timing of each event description * Fair Good Very Good Excellent N/A

Vendors

Timeliness of service and on­track with schedule * Fair Good Very Good Excellent N/A

Speed and sense of urgency for completion * Fair Good Very Good Excellent N/A

Makes appropriate changes to timeline as it applies * Fair Good Very Good Excellent N/A

Product or services delivered as promised * Fair Good Very Good Excellent N/A

What was your favorite part of the event or highlight that stood out from the entire event?

Please rate of importance to you.

Excellent customer service * Not at all important Sort of important Important Extremely important N/A

Variety of services under one roof * Not at all important Sort of important Important Extremely important N/A

Integrated Services (Planning, Research,Consultation, and Coordination) * Not at all important Sort of important Important Extremely important N/A

Value cost for services received was a good investment * Not at all important Sort of important Important Extremely important N/A

Personal attention & client/coordinator relationship * Not at all important Sort of important Important Extremely important N/A

Please leave any additional feedback that you have for Visions.